Website accessibility statement

Noticeboard

GREENLAW MEDICAL PRACTICE

Important Patient Notice- Please Read Carefully
We will undergo a change in our clinical system from the middle of March. This change has been made by the Scottish Government and will be implemented all across Scotland. From the afternoon of Friday 20th March to Thursday 26th March we will only have read only access to the medical record system. The following will be in operation during the migration period.
 Repeat prescriptions- you must order them early and the cut-off date will be Wednesday 18th March to enable us to process them before our current system shuts down.
 Urgent/emergency appointments only during the migration timeframe.
 Unable to do non-emergency bloods.
 We wont be able to receive any electronic secondary care communication (e.g hospital/clinic letters)
 Will not be able to receive any results- bloods, scans, swabs, urines.
 Be unable to register new patients from Thursday 12th March to Monday 13th April.
 We cannot provide any copies of medical records or provide any reports for private companies.
 Online Patient Access for requesting prescriptions will not be available, and if you are registered for this service you will receive a message from One Advanced to re-register for the new system. You can request prescriptions from Thursday 26th March by calling the practice on 0141 889 8465.
 We will be unable to book future appointments while migrating.
This is an enormous undertaking, and we do not take changes to the services we provide lightly. The changes noted above are for a relatively, and necessary, short period of time. We would ask you to be patient and kind to our staff as we navigate and familiarise ourselves with this significant change of clinical records system.

Looking for better health?

See link below

Better Health - NHS (www.nhs.uk)

To ensure our patients get access to the most appropriate care quickly and safely please click on the the link below. This will also lead you to information on PHARMACY FIRST

Finding the right care

Accessibility Statement

This website is run by My Surgery Website, however the content is maintained by the business it represents. We want as many people as possible to be able to use this website. For example, that means you should be able to:

Change colours, contrast levels and fonts
Zoom in up to 200% without text spilling off the screen
Navigate the website using just a keyboard
Navigate the website using speech recognition software
Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Call or email us

Email: enquiries@mysurgerywebsite.co.uk

Telephone: 0333 433 0021

We’ll consider your request and get back to you within 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us via the email below with the subject “Accessibility Problem”.

Email: enquiries@mysurgerywebsite.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Northern Ireland

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

My Surgery Website is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Compatibility with browsers and assistive technology

This website is designed to be compatible with the following assistive technologies;

NVDA with Internet Explorer
NVDA with Google Chrome
NVDA with Firefox
NVDA with Edge
NVDA with Safari
JAWS with Internet Explorer
JAWS with Google Chrome
JAWS with Firefox
JAWS with Edge
JAWS with Safari

How our site looks and work is based on HTML5, and we test for and support the following browsers:

Google Chrome (versions in support)
Mozilla Firefox (versions in support)
Internet Explorer (version 10 and above)
Microsoft Edge (versions in support)
Apple Safari (versions in support)

Technical specifications

This website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
WAI-ARIA
JavaScript

UserWay accessibility Widget

The UserWay Accessibility Widget offers a broad selection of functions that patients can use to meet their individual accessibility needs.

UserWay provides the following accessibility functionality:

Increase Text Size
Stop Animations
Tooltips
Convert to Accessible Fonts
Highlight Links
Larger Cursor
Reading Guide
Dark Mode
Light Mode
Invert Colours
Text Spacing
Colour Desaturation

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

The structure of all the pages throughout the site may affect users using assistive technology and keyboard navigation.
The text will not reflow in a single column when you change the size of the browser window.
You cannot modify the line height or spacing of text.
Some form elements are missing descriptions.
Some elements may be missing keyboard focus.
You cannot skip to the main content when using a screen reader.
Some links identified only by colour.
Some link text is used for multiple different destinations.
Colour contrast in some areas is insufficient.
Some image links are missing alternative text.
Heading is missing text in some areas.
Some heading elements are not consistent.
An iFrame used on the site is missing a title.
HTML tags are used to format text in some places.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

We conduct internal testing against known accessibility issues which are not able to be found through automated testing.

This statement was prepared on 16^th February 2024. It was last reviewed on 16^th February 2024 by My Surgery Website. We tested the home page and 10 random pages. Next review due 30^th December 2024 by My Surgery Website